Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.

The most important step is to get a referral to use foodbank

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with an e-referral code. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, Healthcare professionals, GP surgeries, Schools, Community Groups, Housing associations and Housing support officers, Job Centres, Mental health charities and Addiction support groups.

1. Get in touch with us.

If you are struggling to contact one of our Referral Agencies, call or email our foodbank we can put you in touch with a relevant local agency.

2. Contact a referral agency.

They will discuss your situation and supply you with an e referral code where appropriate.

If you can’t afford food, you can call our designated Trussell Trust helpline on 0808 208 2138 to speak to a Citizens Advice Bureau contact, a referral agency partner of Banbury Foodbank. Please note this number is for people who do not have enough money for food – if you are a local organisation or charity that works with people who might need the food bank, please contact us directly. If you have any questions, please send us a message on our contact us page.

3. Bring  your e-referral code to your nearest foodbank centre to exchange for food. Please note we cannot give food without a code.

You can find a list of our local centres and opening times here. When you arrive you will be met with compassion and kindness. A volunteer will greet you and also discuss any dietary needs you may have and exchange your e referral code for a parcel of three days of emergency food. We’ll also help to support you in any other ways that we can. Our aim is to provide non-judgemental support at the point of crisis.

If you have any further questions our FAQ’s page may help, or feel free to give us a call.


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